MYSTERY SHOPPING CUSTOMER RETENTION SERVICES

KEEPING A CUSTOMER IS JUST AS IMPORTANT AS GETTING A CUSTOMER.
BRG BRINGS FOCUS AND CLARITY TO YOUR EMPLOYEES.

Our Programs Will Help Employees Understand Why Customers Come Back,
And Just As Important, Why Customers Don't Come Back.

FOCUS CLARIFIES.

It's too easy to under-estimate the full range of your customer's experience.

Your employees can become so familiar with everyday work patterns, that they can forget the customer's perspective.

Your business loses its edge when your employees forget this.

Your biggest risk is that your most profitable customers are lost in the fray.

BRG HELPS YOU FOCUS ON WHO YOUR CUSTOMERS ARE
WHERE THEY COME FROM
AND WHY.

CLARITY

BRG distinguishes itself from other Mystery Shopping services. We have the uncommon ability to focus on the purpose of your business. To not mislead your employees toward just your product or service. This enables us to show and teach your employees how to think like a customer thinks, how to feel like a customer feels, and most importantly, how to see your business as your customers see it.

BY FULLY UNDERSTANDING THE PURPOSE OF YOUR BUSINESS
SUCCESS COMES BECAUSE EVERYONE IS WORKING TOWARD THE SAME GOAL
FOR THE SAME REASONS AND FOR THE SAME RESULTS.

Here Are Four Simple Things We Know That Set Us Apart From Others.

  1. A one-size fits-all "formula" for keeping customers simply doesn't work in today's highly competitive marketplace. Customers have untold numbers of choices among business like yours, and they have the mobility to go where they like.
  2. Your specific needs enable us to focus specifically. Each business, even within the same industry, has different needs and different goals. We don't presume to know your needs before we learn about your business.
  3. It can cost up to 5 times as much to attract a new customer as it costs to keep an existing customer.
  4. Well-trained and motivated employees keep your customers coming back and with benefits properly described to the buyer, will increase their spending per visit.

Click here to learn how we will put this knowledge and experience to work for your company immediately.